Reference

How we protect your account and your data

Q: Can I request a copy of all my personal data?

Yes. Email support@erekkompor.club with your account username and request a data export. We compile your profile, account history, login records and transaction summaries into a secure file and send it within 7 business days.

When you open an account with erek kompor, your personal information, deposits and withdrawal history are handled under strict security protocols.

Account security verified at loginPayment data encrypted end-to-endData requests handled within 7 days

Explore the Lobby Read FAQ

What we collect and how it works

erek kompor Service availability depends on jurisdiction. Users are responsible for checking local law before access.

erek kompor collects your name, email, phone number, payment method details and account activity when you register and play. We use this information to process deposits via DANA, OVO, GoPay and QRIS; verify your identity; settle withdrawals; and keep your account secure. Your data is stored

1
on encrypted servers and retained for the duration of your account plus 7 years for regulatory purposes. We do not sell your personal information to third parties. Access, correction and deletion of your data depend on local law and may be subject to account closure or
2
legal holds if a withdrawal or dispute is pending.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact us about your data or account

Team online

Live Chat Support

Available 24/7 in English and Indonesian. Open the chat widget in the bottom right of your account dashboard or the lobby. Average response time is under 2 minutes during peak hours.

Email Support

Send data access requests, deletion inquiries or account concerns to [email protected]. We reply within 24 business hours. Include your account username and a clear description of your request.

Phone Support

Call our Indonesia support line on business days 09:00–18:00 WIB. For legal or data inquiries, ask to be transferred to our compliance team. Your call may be recorded for verification.

HOW WE OPERATE

Security, cookies and account control

Account Login Security

Your password is hashed using SHA-256 encryption. When you log in from a new device, we send a verification code to your registered email or SMS. Two-factor authentication is optional but recommended for all accounts.

Cookie and Tracking

We use session cookies to keep you logged in, and analytics cookies to measure page load speed and lobby feature use. We do not use cookies to track you across other websites. You can disable non-essential cookies in your account settings.

Payment Data Handling

Your DANA, OVO, GoPay and QRIS credentials are tokenised and never stored in full. Our payment processor handles all sensitive card and wallet data. Monthly statements are encrypted and archived for your records.

Data Retention and Deletion

After account closure, we retain your data for 7 years to comply with financial reporting rules. You may request deletion of non-essential information (preferences, game history) within 30 days of closure.

Access Your Personal Data

Email [email protected] with your account username and request an export. We compile your profile, login history, deposits, withdrawals and game summaries into a portable file within 7 business days.

Report a Data Breach or Concern

If you suspect your account has been compromised, change your password immediately and contact live chat. For data privacy complaints where local law permits, you may escalate to our legal team at [email protected].

Common questions about your rights and data

Yes. Email [email protected] with your account username and request a data export. We compile your profile, account history, login records and transaction summaries into a secure file and send it within 7 business days.

We retain your data for 7 years for financial and regulatory compliance. You may request deletion of non-essential data (game history, preferences) within 30 days of closure. Payment and withdrawal records are kept for audit purposes.

Payment credentials (DANA, OVO, GoPay, QRIS tokens) are never stored in full. Your payment processor holds tokenised versions and purges them 90 days after your final withdrawal. You can view your transaction history in your account anytime.

Yes. Log into your account, go to Settings > Profile, and update your email, phone or linked payment method. Identity details (name, date of birth) require verification before change. Contact live chat if you need help.

Your account access depends on local law where you are located. If you travel or move, your account remains playable where local law permits. Log in from any device with your username and password; we verify your identity at deposit and withdrawal.

Change your password immediately and contact live chat 24/7. We can review your login history, disable unusual sessions and verify your account ownership. Do not share your password or two-factor codes with anyone.

No. We do not sell your personal information. We share data only with payment processors to settle transactions, and with law enforcement where local law requires. Your email and phone are used solely for account communication.

How we protect your account and your data

Contact us about your data or account

Live Chat Support

Email Support

Phone Support

Security, cookies and account control

Account Login Security

Cookie and Tracking

Payment Data Handling

Data Retention and Deletion

Access Your Personal Data

Report a Data Breach or Concern

Common questions about your rights and data

01 Can I request a copy of all my personal data?

02 What happens to my data after I close my account?

03 How long do you keep my payment details?

04 Can I change or correct my registered details?

05 Is my account accessible from Makassar or anywhere in Indonesia?

06 What should I do if I think my account has been hacked?

07 Do you sell my data to other companies?

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